Last Updated: 11th July 2025

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At Whale Haus, we strive to provide premium-quality products and excellent customer service. However, if you receive a damaged or defective item, we're here to help.

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🔁 Return Eligibility

We only accept returns or refunds under the following conditions:

• The item is defective, damaged, or incorrect (wrong size/product sent).

• You must contact us within 3 days of receiving the order.

• The item must be:

  • Unused and in brand-new condition

  • Returned with original tags and packaging

  • Accompanied by video proof taken while unboxing the parcel
     

Note: We do not accept returns or exchanges for:

• Size issues

• Change of mind

• Discounted/sale items

• Pre-orders (unless defective)
   

🔄 Exchange Policy

We do not offer exchanges, except for defective or wrong items.
 

💸 Refunds

Refunds are applicable only in the following cases:

• Wrong item sent

• Defective or damaged product (with valid proof)

• Product out of stock after order placed

 

Refunds are issued in the form of a Whale Haus gift card within 7 business days of approval.

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📦 Return Process

1. Email us first at care@whalehaus.com within 3 days of delivery with:

   • Order ID

   • Unboxing video clearly showing the issue

   • Photos (if needed)

2. Once approved, we will arrange pickup via our courier partner.

3. After the returned product is inspected and approved, we’ll process your refund.
    

❗ Important Notes

• Unboxing video is mandatory. Returns without valid video proof may be rejected.

• Items must be returned in their original packaging with tags intact.

• Sale items are non-returnable and non-refundable.
   

❓ Need Help?

For return or refund queries, contact us at:
📧 care@whalehaus.com

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