Privacy Policy
Last Updated: 11th July 2025
At Whale Haus, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website: www.whalehaus.com. By using this website, you agree to the terms of this policy.
1. Information We Collect
When you visit or interact with our site, we may collect the following personal information:
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Full Name
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Email Address
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Phone Number
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Shipping & Billing Address
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Payment Information (collected securely via Razorpay)
We may also collect non-personal information such as IP address, browser type, device information, and pages visited — often via cookies or analytics tools provided by third parties.
2. How We Use Your Information
We use your personal information for the following purposes:
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To process and fulfill your orders
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To communicate with you regarding your orders or support
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To improve our website and services
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To send marketing emails and product updates (if you opt-in)
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For internal analytics and performance tracking
3. Third-Party Services
We use trusted third-party services to help run our business:
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Razorpay – for secure payment processing
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Wix – for website hosting, analytics, and email marketing
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Delhivery, Ecom Express, and Shiprocket – for order shipping and delivery services
These providers have their own privacy policies. We recommend reviewing them if you’d like more information on how they handle your data.
4. Cookies
Our site (hosted on Wix) may use cookies to enhance your browsing experience, track user behavior, and personalize content. You can manage your cookie settings in your browser.
5. Data Sharing
We do not sell, rent, or trade your personal information. However, we share your necessary details with third-party service providers only to complete transactions or deliver services. This includes:
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Razorpay (for processing payments)
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Wix (for hosting and analytics)
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Courier partners like Delhivery, Ecom Express, and Shiprocket (for delivery and order fulfillment)
These services only receive the data required for them to perform their specific role.
6. Data Security
We implement standard security practices to protect your personal data. All payment-related data is handled securely through Razorpay. While we strive to protect your data, no method of internet transmission is 100% secure.
7. International Access
Our services are currently available only within India. We do not ship or sell outside India.
8. Your Rights
You have the right to:
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Access the data we hold about you
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Request correction of inaccurate data
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Request deletion of your data (subject to legal and tax records)
To exercise any of these rights, email us at care@whalehaus.com.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us: